BA Transfer Taxi and car service

Pick Up Point

Drop Off Point

Pick Up Date

Pick Up Time

Passengers

FAQ

Can you help me in checking in at the airport and getting my boarding pass?

Yes, please try our new specially designed service aimed at helping those with extra needs due to any vulnerability 'Check in and Boarding service' click here for more information

What areas do you cover?

We cover the entire UK to all London airports.

The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 4 passengers), estate car (up to 4 passengers with additional luggage space) or an MPV (5-8 passengers). The majority of the fleet are Volkswagen cars. All cars are less than 4 years old and cleaned daily.

Do infants count?

Yes. Infants are provided with baby seats if required but please specify this on the booking.

How much luggage can I take?

The luggage space depends on the type of vehicle that you book. If you have a large amount of baggage, you can select a larger vehicle during the booking process.

Do you have to have an infant or baby or child or booster seat?

No, but please request a baby seat on the booking form should you require one.

Do you charge for Child Seat?

Concerning the safety of children we do provide FREE Child seats on Estate, MPV-5, MPV7 & MPV-8 vehicles. You must request on the booking. We provide 3 types of child seats Which are Infant seat 10-13KG 6-15 months, Child seat 9-18KG 9 months to 4 years & booster seat 15/25KG 4-11 Years.

For any type of vehicle you can bring your own child seats providing that vehicle able to accommodate your luggage, child seats & passengers. At the end of the journey you should take your own child seats with you. By uk law taxis and private hire i.e. mini-cabs do not need to have all above seats. Similar like public transport.

What if the flight is early or delayed?

We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Will I be charged if my flight is delayed?

No, we monitor flight times and arrive when you do.

What happens if my flight is cancelled?

Contact us as soon as possible on +44 (0) 20 8902 0123. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Where do I meet my driver when I land?

The meeting point is detailed in the booking process and is also stated in the email confirmation. i.e. only Heathrow Terminal 2 & Terminal 3 Meeting point is CAFE NERO rest of the Heathrow airport terminals and all UK airports and UK Cruise ports meeting points will be COSTA COFFEE.

What if I cannot locate my driver?

Call our 24hr support line on +44 (0) 20 8902 0123, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

What if I missed my flight?

Contact us as soon as possible on +44 (0) 20 8902 0123. We will have monitored the flight and as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a charge, please see our refund policy for further information. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD, then you will be able to re-book later at no extra charge.

What if my flight is diverted to another airport?

Contact us as soon as possible on +44 (0) 20 8902 0123. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.

What is a special occasion surcharge?

Special occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide or an unusual event. You will be notified of any special occasions during the booking process and the charges.

Do I have to book online?

Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 (0) 020 8902 0123, lines are open 24 hours a day.

Will you meet us any time of the day?

Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Do I need to pay in advance?

No do not need to pay in advance. It is your convenience, If you wish to pay in advance while you are booking then you can pay through World Pay secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Is your company licensed?

Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.

Can I pay cash?

Yes. We accept Sterling, Euros and US dollars. Exchange rates are charged at current currency prices.https://www.xe.com

How long have you been providing a private hire transfer service?

Our management team between them has over 23 years of experience in passenger logistics. Our aim is to provide a service that is second to none. Our drivers are licenced and approved by Taxi and Private Hire (Licence No: 8446).

Which airports do you operate from?

We work out of all major UK airports and provide transfer services to anywhere in the UK.

Are your prices per car or per person?

We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

How early do I need to book my car?

We can provide service within 45 minutes, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 8902 0123, lines open 24 hours a day.

Do you do cruise ports transfers?

Yes, we do transfer to and from all major UK cruise ports.

What is your refund & cancellation policy?

Please click here to view our refund & cancellation policy.

Do I need to pay extra for via journeys?

Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.

Why do I have to pay waiting charges?

Please note that the extra charge is going towards the car park payment and the driver and not towards the company profit. If you do not pay the drivers, they will lose that money from their pocket.

We pre-allocate our drivers for their jobs to give customers hassle free journey. When there is one job get extremely delayed there are more chances the drivers would not be able to do their next job because they waited longer and it effects their earnings.

How can I avoid paying waiting charges?

Airports: To avoid paying waiting charges please choose longer time for immigrations and customs for your future bookings. i.e. instead of choosing 75 mins Send After time Choose 90 mins Send After time. If you come out from the baggage collection and immigration early contact our office and we will allocate the driver accordingly.

Places: When picking up from your home, hotel or elsewhere please ensure you leave enough time to get yourself and belongings into the vehicle without delaying the journey time. Simple measures such as selecting pickup 10 minutes earlier provides smoother less stressful rides.

What will happen if I bring more luggage than I mentioned?

We allocate the vehicle according your booking. If you booked a saloon car and you bring more luggage than you mentioned then we have to re-book another vehicle for your journey. But the saloon car already inside the airport. In this case saloon car driver will lose the car parking charges. But If we already allocated a bigger vehicle we will charge extra according to your extra luggage.

We don’t allow passengers put any luggage on their lap or seat because If you put extra bag on seat and driver brakes there are chances that the bag could hit the driver or the passenger. That cause major problem to the driver and the passenger like accident, breaking bones and the insurance will not cover the incident.

FAQ