Privacy Policy.

By using BA Transfer, you consent to the terms outlined in this Privacy Policy.

Information We Collect

User Provided Information

When you sign up for the BA Transfer App, we may collect personal information such as:

• Name - To identify you in bookings and communications
• Email address - For account verification and booking confirmations
• Phone number - To contact you regarding your journey
• Payment details - To facilitate secure payment processing

This information is collected to facilitate the booking process and ensure smooth service delivery.

Location Information

To connect drivers with passengers effectively, we use your device's location information while the app is in use and during a journey. This ensures:

• Accurate pickup and drop-off locations
• Matching you with the nearest available drivers
• Real-time tracking during your journey
• Efficient route planning

How We Use Your Information

Location Tracking

We use your location information to:

• Match you with the nearest available drivers
• Facilitate the booking process by providing accurate pickup details
• Enable real-time journey tracking for safety and transparency
• Calculate accurate journey distances and fares
• Improve our service coverage and route optimization

Push Notifications

With your consent, we may send push notifications to your device to provide:

• Booking confirmations - Instant confirmation when your ride is booked
• Driver updates - When your driver is assigned and approaching
• Journey status - Real-time updates on your ride progress
• Arrival notifications - When your driver has arrived at the pickup point
• Service updates - Important information about your account or service changes

Communication

We may use your contact information to communicate with you regarding:

• Your bookings - Journey confirmations, driver details, and receipts
• Account updates - Changes to your account, security alerts
• Promotional offers - Special deals, loyalty rewards, and seasonal promotions (you can opt-out anytime)
• Service improvements - Feedback requests and satisfaction surveys

Sharing Your Information

With Drivers

To facilitate your ride, we share limited information with the driver assigned to your booking:

• Your first name (to identify you at pickup)
• Your pickup and drop-off locations (to plan the journey route)
• Your real-time location during the journey (for accurate navigation)

With Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing - Secure payment gateways to handle transactions
• SMS and email delivery - To send booking confirmations and updates
• Analytics - To improve our service quality and user experience
• Customer support - To assist with inquiries and resolve issues

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

Your Choices

Location Services

You have full control over location access:

• You can enable or disable location services through your device settings at any time
• On iOS, go to: Settings → Privacy → Location Services → BA Transfer
• On Android, go to: Settings → Apps → BA Transfer → Permissions → Location

Push Notifications

You can manage your push notification preferences:

• In the app - Go to Settings → Notifications to customize which alerts you receive
• In device settings - Completely disable notifications for the app if preferred

Even if you disable promotional notifications, you will still receive important journey-related updates.

Marketing Communications

You can opt-out of marketing emails at any time by:

• Clicking the "Unsubscribe" link at the bottom of any promotional email
• Updating your preferences in the app settings
• Contacting our support team at contactus@batransfer.com

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption - All data transmitted between your device and our servers is encrypted using SSL/TLS
• Secure storage - Personal data is stored on secure servers with restricted access
• Payment security - We use PCI-DSS compliant payment processors; we do not store your full credit card details
• Access controls - Only authorized personnel have access to your personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements

If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access - Request a copy of the personal data we hold about you
• Correction - Request correction of inaccurate or incomplete data
• Deletion - Request deletion of your personal data (subject to legal requirements)
• Portability - Request a copy of your data in a structured, machine-readable format
• Objection - Object to certain types of processing, such as direct marketing
• Restriction - Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at contactus@batransfer.com.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. When we make changes:

• The latest version will be posted on the app and our website
• The "Effective Date" at the top will indicate when the changes take effect
• For significant changes, we may notify you via email or push notification

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction, where data protection laws may differ. By using our services, you consent to such transfers.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us: