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Refund Policy

  1. 1. We use World Pay for secure payments read more on www.worldpay.com [World pay used by millions of people around the world, WorldPay is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.]
  2. 2. If the journey is being cancelled 4 hours prior to the pick-up time, the payment will be fully refunded to the customer's debit/credit card.
  3. 3. If the journey is being cancelled 4 hours less than the pickup time will result in a charge, which will be decided by batransfer, depending on the pickup distance/place/parking or other charges subject to a minimum of £10.00 The rest of the payment will be refunded to the customer's debit/credit card.